Ooma Business Blog

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70 percent of customers still contact customer service via phone over other channels of support. What does that mean for your phone system? It better be on point, and AI can help. Check out these AI generated scripts and voicemail greeting prompts.

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The benefits of VoIP can touch every corner of your business, from customer experience to paying the bills. Let’s look at what you can expect with this in-depth exploration of advantages and even some disadvantages of VoIP for business communications.

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Figuring out the best phone system for your business can be a challenge, especially considering the countless terms that you’re bound to run into. Let’s take a look at PBX and VoIP, for instance. Both acronyms describe certain types of phone systems, which leads to the commonly-searched question: Is PBX better than VoIP?

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PCMag readers called it. Each year, PCMag polls its readers for their Business Choice awards and Ooma Office took top honors as the Best Business VoIP Phone Service!

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Virtual systems are simple to install and come with a suite of robust features that can be managed from an intuitive, easy-to-use dashboard. These solutions deliver a host of benefits, including enabling you to provide a better customer service experience and increasing your team’s productivity.

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In this guide, we’ll explore how both VoIP and business landline phone solutions work and go over the advantages and disadvantages of the options available. You’ll learn whether VoIP is better for you or if your business might come out ahead with a traditional system, and you’ll be able to make the best decision for your company.